Return Policy

Our Commitment

At squibronchul, we stand behind the quality of our ergonomic seating products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return policy to ensure your peace of mind.

Return Period

You may return your ergonomic seating product within 30 days of delivery for a full refund or exchange. The product must be in its original condition, unused, and in the original packaging with all accessories and documentation included.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product is in unused, like-new condition
• Original packaging and all components are intact
• Return is initiated within 30 days of delivery
• Proof of purchase is provided
• The product has not been customized or modified

Non-Returnable Items

Certain items cannot be returned:

• Custom-ordered or personalized seating products
• Products showing signs of use or wear
• Items without original packaging or missing components
• Products damaged due to misuse or improper assembly

How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service team at help@squibronchul.world or call +44 20 7924 5523
• Provide your order number and reason for return
• Receive return authorization and instructions
• Pack the item securely in its original packaging
• Ship the item to the address provided by our team

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you wish to exchange your ergonomic seating product for a different model or configuration, please contact us to discuss available options. Exchanges are subject to product availability and may require additional payment if there is a price difference.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please provide photographs of the damage or defect to expedite the process.

Warranty Information

All squibronchul seating products come with a comprehensive warranty covering manufacturing defects and workmanship. Warranty terms vary by product. Please refer to your product documentation or contact us for specific warranty information.

Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us: